Owning your mistakes

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“It’s better to have tried and failed, than to never have attempted [within reason].”

I got writer’s block writing this one, maybe because I’m afraid that it won’t come out the way I want it to. But here it is, mistakes and all.

Mistakes may happen when a person trying different methods to achieve an objective, which shows that a person is creative, persistent, and proactive in reaching a goal.

The worst mistakes, are mistakes that are ‘covered up’, these mistakes never stay hidden, and they are bound to create more issues in the future. For example, seeing that there is an issue in a CRM System, and not reporting it, or getting feedback from a customer, and not feeding back to management.

Top tips for owning your mistakes:

Be proactive: don’t wait for an issue to arise, reduce the risk of it happening in the first place, this applies to everyone working in the organisation, from the bottom to the top and the top to the bottom. 

Own up: ‘My bad!, I did it this way, and I should have done it that way instead, I will ensure this runs smoothly next time by …’  No Matter what the culture of the company is, this is a personal value to have in every job and every industry. If you already do that, encourage others within the business to do it as well.

Take ownership: You make it your responsibility to ensure that you either change the process, or be part of the process change. This makes it a beneficial mistake.

Owning your mistakes is not only an admirable character trait, but it is imperative to business success, and even more important than business success, it is the safety of those working to run the business.

Here is an article about human error, and workplace safety. To err is human: human error and workplace safety

 

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Communication

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Top tips for impactful communication:

Clarity, make it really clear who is responsible for every action, include deadlines, and what impact not meeting a deadline will have on the business. The quality of the message output is as good as the receiver understands it, with the meaning you intend.

Expectations, it is appreciated by clients when you are honest, and you set their expectations. Respect and trust is earned through meeting or exceeding expectations.

Appreciation, when the team do well, applaud, and reward, after all, what makes a good business, is good, happy, people.

Observation, are current systems working? Do staff feel happy or stressed? Observing and listening to feedback is good communication.

Having strong, clear lines of communication is vital for the success of a business, which is not just a high turnover, it is how enjoyable it is to interact with a business, and how efficient this business has been to exceed expectations of quality service.

Further reading, Success Magazine:

8 Ways to master the art of communication

 

It’s personal, not business

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We often hear the term; ‘It’s business, not personal’.

Business is personal, just think how many businesses we interact with on a daily basis, and how our experience shapes opinions, and consumer choices.

When you order a coffee, were you served by an emotionless robot, or someone with a genuine smile? Notice that you do notice, if it’s really a genuine smile.

Or when you call to pay a bill, or book an appointment for a service, how long were you on hold?

Whatever business we interact with, it’s the personal touch we appreciate, and often expect.

Which is probably why despite the self- service machines available, we still prefer to queue to be served by a human, or speak to a human instead of an automated service.

It’s true that in today’s globalisation, technological advances and a world with an app for almost everything, we do like to interact with a ‘touch and go’, as long as we know that if we get stuck, we can call and speak to someone.

Successful businesses are able to map the customer journey, and are able to plan and deliver a good personal experience.

So whether you are a business, or individual, business is always personal.

Click here to see the 9 steps on how to create a customer journey:

How to map the customer journey

Productivity

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The most productive countries in 2017, in order are:

Luxembourg (£51.80 per person, per hour), Norway (£39.72), Switzerland (£37.89), Denmark (£28.82), Iceland (£27.63). 

So what is it that they are doing that we’re not (apart from Brexit, pardon the pun).

Luxembourg is well known for investment management, the Nordics are serious about well-being and work-life balance. This means when they work shorter hours, they produce more quality work, with a Return on Investment, for their time.

In the UK, we may be stuck in our old ways of feeling pressured to work longer hours to show our value, which may be counterproductive, and with a lower ROI for our time.

There are many factors that affect levels of productivity, but what is evident is that we need a few shifts in mindset and behaviours on how feel valued, despite perceptions. We should be committing to high quality output instead of how a manager applauds that we work till 9PM, or over the weekend.

We want to work, and enjoy our lives, and be productive enough to feel ok to relax.

Top Tips on productivity:

  • Find your own way of being productive, with the end goals in mind.
  • Listen to your mind, body and soul. Ideas come at strange times, and what’s so bad about a 20 minute power nap?
  • It’s ok to do one thing at a time – Unitask
  • Take a few new calculated risks, if you’ve never invested, maybe test it?
  • What is productive to you? How will you measure your productivity?
  • Align your goals with your personal values, what is the point of being someone or having something that will not fulfil who you are in the end.

Productivity levels are measured by GDP per capita, divided by the average number of hours worked in the nation. According to data from the Organisation for Economic Co-operation and Development, and the International Monetary Fund.

References: https://www.expertmarket.co.uk/focus/worlds-most-productive-countries-2017 

 

Are you fit for change?

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There are days when everything goes perfectly well, even your tea tastes perfect.

Everything goes according to plan, and you see your routine in the far distance, exactly the same as today.

But then things change, unexpectedly, and sometimes painfully.

So suddenly, and you realise that you do not have a contingency.

Back at square one, the journey seems longer, and at some point you may think…

‘What is the point of starting over?’

You feel sorry for yourself and allow yourself to sink.

It’s ok to fall, as long as you fall with grace, and jump straight back in the race.

So when you’re done feeling sorry for yourself, get up, get refreshed, brainstorm and get started.

Be brave and let that change, propel you to where you are really meant to be. 

“The only constant, is change” [Heraclitus]

See video below for an introduction to change management.

 

 

Mind over Matter

State of Mind

State of mind is the difference between strength and weakness, failure or achievement, and even the well-being of our physical state.

Attitude

Attitude is the difference between getting somewhere or being stuck in reverse.

If you think, ‘I can do this’, the same task will be easier than thinking this is too hard, ‘I can’t do this’.

Perseverance

Someone who has the ‘fight’ in them could win over someone who has the skill without the attitude. Someone who keeps getting up after they fall, with the same or more enthusiasm and determination can learn the skill, but someone with the skill may not have the perseverance to succeed.

Consistency

Being consistent over a long period of time shows that it’s not beginners luck, nor is it success during the excitement of a new phase, being consistent shows that a person is serious about what they are doing, and see the value in doing it enough to impact their lives.

Understanding

Striving to understand ourselves, how we operate mentally, emotionally, physically, spiritually, and how we understand and interact with others is always changing, someone who is self-aware of their strengths, weaknesses, goals and progress is more likely to get more out of their lives.

Hard Work

Sometimes it’s the stress of having to do something that tires us more, than actually doing it. Work can be hard work, or hard-work.

Purpose

When life gets blurry, it’s always best to have a purpose, or a self-mission statement that will remind you of what you want and why you want it.