Top tips for impactful communication:
– Clarity, make it really clear who is responsible for every action, include deadlines, and what impact not meeting a deadline will have on the business. The quality of the message output is as good as the receiver understands it, with the meaning you intend.
– Expectations, it is appreciated by clients when you are honest, and you set their expectations. Respect and trust is earned through meeting or exceeding expectations.
– Appreciation, when the team do well, applaud, and reward, after all, what makes a good business, is good, happy, people.
– Observation, are current systems working? Do staff feel happy or stressed? Observing and listening to feedback is good communication.
Having strong, clear lines of communication is vital for the success of a business, which is not just a high turnover, it is how enjoyable it is to interact with a business, and how efficient this business has been to exceed expectations of quality service.
Further reading, Success Magazine: